Privacy Policy

Last updated: May 12, 2026

At Unsolved, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Company Information

This website is operated by:

UNSOLVED AB
Organization number: 556925-2249
Address: Kivra: 556925-2249, 106 31 Stockholm, Sweden
Email: kontakt@unsolved.se

For any questions regarding this Privacy Policy or your personal data, please contact us at the email address above.

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2. What Personal Data We Collect

We may collect the following information when you use our website:

Information you provide directly

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order details
• Messages sent to customer support

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and usage data

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3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send marketing emails (only if you have given consent)

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4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Performance of a contract (to fulfill your order)
• Legal obligations (such as accounting requirements)
• Legitimate interests (improving our services and preventing fraud)
• Consent (for marketing communications)

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5. Sharing of Personal Data

We only share your personal data when necessary to operate our business.

This may include:

• Payment providers
• Shipping and logistics companies
• Website and hosting providers
• Analytics and marketing platforms

We do not sell your personal data to third parties.

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6. International Transfers

Some of our service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

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7. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling orders
• Legal and accounting obligations
• Resolving disputes
• Enforcing agreements

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8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• File a complaint with your local data protection authority

To exercise these rights, please contact us at [Support Email].

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9. Cookies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

Cookies may be used for:

• Website functionality
• Shopping cart functionality
• Analytics
• Marketing and advertising

You can manage or disable cookies through your browser settings.

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10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

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11. Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

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13. Contact

If you have questions regarding this Privacy Policy or how we process your personal data, please contact:

UNSOLVED AB
Email: kontakt@unsolved.se
Address: Unsolved AB, Kivra: 556925-2249, 106 31, Stockholm